Support at Discord speed
Private channels, modmail DMs, powerful dashboard, transcripts & analytics — built for fast, clean support at scale.
Built for modern
support teams
Clean, powerful, zero bloat — everything serious Discord communities need to handle support efficiently.
Channel & Modmail Tickets
Seamlessly handle issues either in private category channels or directly via DMs using our modmail routing.
Advanced Support Hours
Set unified or individual operational schedules. Users know exactly when to expect a response.
Live Dashboard Chat
Communicate with users directly from the web dashboard in real-time — no Discord client needed.
Feedback & Ratings
Automatically collect user satisfaction ratings and feedback when a ticket is closed to monitor staff performance.
Automated Ticket Closure
Keep your workspace clean by automatically closing tickets that have been inactive for too long.
Rich Transcripts
Auto-generate beautiful HTML transcripts containing attachments and embeds to keep a permanent record.
Actionable Analytics
View ticket volume trends, category breakdowns, average ratings, and staff activities right from the dashboard.
Canned Snippets
Save time with customizable text snippets that your staff can deploy with a simple slash command.
Ready to fix your support flow?
Join growing Discord communities using MGS Tickets to deliver fast, professional support without the chaos.