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Add MGS Tickets
Bring professional support management to your community in just two clicks.
Authorize on DiscordPermissions
What we need access to
MGS Tickets uses private channels — it needs these permissions to create and manage them correctly.
Manage Channels
Create private ticket channels and ticket categories.
Manage Roles
Set permission overwrites so only staff and the ticket author can view each channel.
Manage Threads
Lock and archive ticket threads when closed.
View Channels
Access channels to read commands and ticket interactions.
Send Messages
Post ticket panels, welcome messages, and status updates.
Send Messages in Threads
Respond inside ticket threads when thread-based tickets are used.
Manage Messages
Pin or clean up messages in ticket channels.
Embed Links
Send rich ticket embeds with status, info, and transcript links.
Attach Files
Generate and send transcript files.
Read Message History
Fetch all messages in a ticket channel for transcript generation.
Use External Emojis
Display category emojis in ticket panels.
Add Reactions
React to messages for ticket interactions.
Why so many permissions?
MGS Tickets uses private channels (not threads) to ensure maximum privacy and control. This requires the bot to dynamically create channels and set per-channel permission overwrites — so only your staff and the ticket creator can see each support conversation.